diff --git a/packages/SystemUI/plugin/src/com/android/systemui/plugins/VolumeDialogController.java b/packages/SystemUI/plugin/src/com/android/systemui/plugins/VolumeDialogController.java
index cf7d2c5..3d9645a 100644
--- a/packages/SystemUI/plugin/src/com/android/systemui/plugins/VolumeDialogController.java
+++ b/packages/SystemUI/plugin/src/com/android/systemui/plugins/VolumeDialogController.java
@@ -58,9 +58,26 @@
     void userActivity();
     void getState();
 
-    boolean areCaptionsEnabled();
-    void setCaptionsEnabled(boolean isEnabled);
+    /**
+     * Get Captions enabled state
+     *
+     * @param checkForSwitchState set true when we'd like to switch captions enabled state after
+     *                            getting the latest captions state.
+     */
+    void getCaptionsEnabledState(boolean checkForSwitchState);
 
+    /**
+     * Set Captions enabled state
+     *
+     * @param enabled the captions enabled state we'd like to update.
+     */
+    void setCaptionsEnabledState(boolean enabled);
+
+    /**
+     * Get Captions component state
+     *
+     * @param fromTooltip if it's triggered from tooltip.
+     */
     void getCaptionsComponentState(boolean fromTooltip);
 
     @ProvidesInterface(version = StreamState.VERSION)
@@ -192,7 +209,22 @@
         void onScreenOff();
         void onShowSafetyWarning(int flags);
         void onAccessibilityModeChanged(Boolean showA11yStream);
+
+        /**
+         * Callback function for captions component state changed event
+         *
+         * @param isComponentEnabled the lateset captions component state.
+         * @param fromTooltip if it's triggered from tooltip.
+         */
         void onCaptionComponentStateChanged(Boolean isComponentEnabled, Boolean fromTooltip);
+
+        /**
+         * Callback function for captions enabled state changed event
+         *
+         * @param isEnabled the lateset captions enabled state.
+         * @param checkBeforeSwitch intend to switch captions enabled state after the callback.
+         */
+        void onCaptionEnabledStateChanged(Boolean isEnabled, Boolean checkBeforeSwitch);
         // requires version 2
         void onShowCsdWarning(@AudioManager.CsdWarning int csdWarning, int durationMs);
     }
diff --git a/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogControllerImpl.java b/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogControllerImpl.java
index d39a53d..9cc3cdb 100644
--- a/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogControllerImpl.java
+++ b/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogControllerImpl.java
@@ -44,6 +44,7 @@
 import android.media.session.MediaSession.Token;
 import android.net.Uri;
 import android.os.Handler;
+import android.os.HandlerExecutor;
 import android.os.Looper;
 import android.os.Message;
 import android.os.RemoteException;
@@ -57,6 +58,7 @@
 import android.view.accessibility.AccessibilityManager;
 import android.view.accessibility.CaptioningManager;
 
+import androidx.annotation.NonNull;
 import androidx.lifecycle.Observer;
 
 import com.android.internal.annotations.GuardedBy;
@@ -81,6 +83,7 @@
 import java.util.Map;
 import java.util.Objects;
 import java.util.concurrent.ConcurrentHashMap;
+import java.util.concurrent.atomic.AtomicReference;
 
 import javax.inject.Inject;
 
@@ -131,7 +134,7 @@
     private final Receiver mReceiver = new Receiver();
     private final RingerModeObservers mRingerModeObservers;
     private final MediaSessions mMediaSessions;
-    private final CaptioningManager mCaptioningManager;
+    private final AtomicReference<CaptioningManager> mCaptioningManager = new AtomicReference<>();
     private final KeyguardManager mKeyguardManager;
     private final ActivityManager mActivityManager;
     private final UserTracker mUserTracker;
@@ -155,16 +158,16 @@
 
     private final WakefulnessLifecycle.Observer mWakefullnessLifecycleObserver =
             new WakefulnessLifecycle.Observer() {
-        @Override
-        public void onStartedWakingUp() {
-            mDeviceInteractive = true;
-        }
+                @Override
+                public void onStartedWakingUp() {
+                    mDeviceInteractive = true;
+                }
 
-        @Override
-        public void onFinishedGoingToSleep() {
-            mDeviceInteractive = false;
-        }
-    };
+                @Override
+                public void onFinishedGoingToSleep() {
+                    mDeviceInteractive = false;
+                }
+            };
 
     @Inject
     public VolumeDialogControllerImpl(
@@ -179,7 +182,6 @@
             AccessibilityManager accessibilityManager,
             PackageManager packageManager,
             WakefulnessLifecycle wakefulnessLifecycle,
-            CaptioningManager captioningManager,
             KeyguardManager keyguardManager,
             ActivityManager activityManager,
             UserTracker userTracker,
@@ -209,17 +211,19 @@
         mVibrator = vibrator;
         mHasVibrator = mVibrator.hasVibrator();
         mAudioService = iAudioService;
-        mCaptioningManager = captioningManager;
         mKeyguardManager = keyguardManager;
         mActivityManager = activityManager;
         mUserTracker = userTracker;
+        mUserTracker.addCallback(mUserChangedCallback, new HandlerExecutor(mWorker));
+        createCaptioningManagerServiceByUserContext(mUserTracker.getUserContext());
+
         dumpManager.registerDumpable("VolumeDialogControllerImpl", this);
 
         boolean accessibilityVolumeStreamActive = accessibilityManager
                 .isAccessibilityVolumeStreamActive();
         mVolumeController.setA11yMode(accessibilityVolumeStreamActive ?
-                    VolumePolicy.A11Y_MODE_INDEPENDENT_A11Y_VOLUME :
-                        VolumePolicy.A11Y_MODE_MEDIA_A11Y_VOLUME);
+                VolumePolicy.A11Y_MODE_INDEPENDENT_A11Y_VOLUME :
+                VolumePolicy.A11Y_MODE_MEDIA_A11Y_VOLUME);
 
         mWakefulnessLifecycle.addObserver(mWakefullnessLifecycleObserver);
     }
@@ -316,12 +320,31 @@
         mWorker.sendEmptyMessage(W.GET_STATE);
     }
 
-    public boolean areCaptionsEnabled() {
-        return mCaptioningManager.isSystemAudioCaptioningEnabled();
+    /**
+     * We met issues about the wrong state of System Caption in multi-user mode.
+     * It happened in the usage of CaptioningManager Service from SysUI process
+     * that is a global system process of User 0.
+     * Therefore, we have to add callback on UserTracker that allows us to get the Context of
+     * active User and then get the corresponding CaptioningManager Service for further usages.
+     */
+    private final UserTracker.Callback mUserChangedCallback =
+            new UserTracker.Callback() {
+                @Override
+                public void onUserChanged(int newUser, @NonNull Context userContext) {
+                    createCaptioningManagerServiceByUserContext(userContext);
+                }
+            };
+
+    private void createCaptioningManagerServiceByUserContext(@NonNull Context userContext) {
+        mCaptioningManager.set(userContext.getSystemService(CaptioningManager.class));
     }
 
-    public void setCaptionsEnabled(boolean isEnabled) {
-        mCaptioningManager.setSystemAudioCaptioningEnabled(isEnabled);
+    public void getCaptionsEnabledState(boolean checkForSwitchState) {
+        mWorker.obtainMessage(W.GET_CAPTIONS_ENABLED_STATE, checkForSwitchState).sendToTarget();
+    }
+
+    public void setCaptionsEnabledState(boolean enabled) {
+        mWorker.obtainMessage(W.SET_CAPTIONS_ENABLED_STATE, enabled).sendToTarget();
     }
 
     public void getCaptionsComponentState(boolean fromTooltip) {
@@ -362,8 +385,8 @@
     }
 
     public void setEnableDialogs(boolean volumeUi, boolean safetyWarning) {
-      mShowVolumeDialog = volumeUi;
-      mShowSafetyWarning = safetyWarning;
+        mShowVolumeDialog = volumeUi;
+        mShowSafetyWarning = safetyWarning;
     }
 
     @Override
@@ -414,12 +437,38 @@
     }
 
     private void onShowCsdWarningW(@AudioManager.CsdWarning int csdWarning, int durationMs) {
-            mCallbacks.onShowCsdWarning(csdWarning, durationMs);
+        mCallbacks.onShowCsdWarning(csdWarning, durationMs);
     }
 
     private void onGetCaptionsComponentStateW(boolean fromTooltip) {
-        mCallbacks.onCaptionComponentStateChanged(
-                mCaptioningManager.isSystemAudioCaptioningUiEnabled(), fromTooltip);
+        CaptioningManager captioningManager = mCaptioningManager.get();
+        if (null != captioningManager) {
+            mCallbacks.onCaptionComponentStateChanged(
+                    captioningManager.isSystemAudioCaptioningUiEnabled(), fromTooltip);
+        } else {
+            Log.e(TAG, "onGetCaptionsComponentStateW(), null captioningManager");
+        }
+    }
+
+    private void onGetCaptionsEnabledStateW(boolean checkForSwitchState) {
+        CaptioningManager captioningManager = mCaptioningManager.get();
+        if (null != captioningManager) {
+            mCallbacks.onCaptionEnabledStateChanged(
+                    captioningManager.isSystemAudioCaptioningEnabled(), checkForSwitchState);
+        } else {
+            Log.e(TAG, "onGetCaptionsEnabledStateW(), null captioningManager");
+        }
+    }
+
+    private void onSetCaptionsEnabledStateW(boolean enabled) {
+        CaptioningManager captioningManager = mCaptioningManager.get();
+        if (null != captioningManager) {
+            captioningManager.setSystemAudioCaptioningEnabled(enabled);
+            mCallbacks.onCaptionEnabledStateChanged(
+                    captioningManager.isSystemAudioCaptioningEnabled(), false);
+        } else {
+            Log.e(TAG, "onGetCaptionsEnabledStateW(), null captioningManager");
+        }
     }
 
     private void onAccessibilityModeChanged(Boolean showA11yStream) {
@@ -719,7 +768,7 @@
          * This method will never be called if the CSD (Computed Sound Dose) feature is
          * not enabled. See com.android.android.server.audio.SoundDoseHelper for the state of
          * the feature.
-         * @param warning the type of warning to display, values are one of
+         * @param csdWarning the type of warning to display, values are one of
          *        {@link android.media.AudioManager#CSD_WARNING_DOSE_REACHED_1X},
          *        {@link android.media.AudioManager#CSD_WARNING_DOSE_REPEATED_5X},
          *        {@link android.media.AudioManager#CSD_WARNING_MOMENTARY_EXPOSURE},
@@ -798,6 +847,8 @@
         private static final int ACCESSIBILITY_MODE_CHANGED = 15;
         private static final int GET_CAPTIONS_COMPONENT_STATE = 16;
         private static final int SHOW_CSD_WARNING = 17;
+        private static final int GET_CAPTIONS_ENABLED_STATE = 18;
+        private static final int SET_CAPTIONS_ENABLED_STATE = 19;
 
         W(Looper looper) {
             super(looper);
@@ -825,6 +876,10 @@
                 case ACCESSIBILITY_MODE_CHANGED: onAccessibilityModeChanged((Boolean) msg.obj);
                     break;
                 case SHOW_CSD_WARNING: onShowCsdWarningW(msg.arg1, msg.arg2); break;
+                case GET_CAPTIONS_ENABLED_STATE:
+                    onGetCaptionsEnabledStateW((Boolean) msg.obj); break;
+                case SET_CAPTIONS_ENABLED_STATE:
+                    onSetCaptionsEnabledStateW((Boolean) msg.obj); break;
             }
         }
     }
@@ -993,6 +1048,17 @@
                                 componentEnabled, fromTooltip));
             }
         }
+
+        @Override
+        public void onCaptionEnabledStateChanged(Boolean isEnabled, Boolean checkBeforeSwitch) {
+            boolean captionsEnabled = isEnabled != null && isEnabled;
+            for (final Map.Entry<Callbacks, Handler> entry : mCallbackMap.entrySet()) {
+                entry.getValue().post(
+                        () -> entry.getKey().onCaptionEnabledStateChanged(
+                                captionsEnabled, checkBeforeSwitch));
+            }
+        }
+
     }
 
     private final class RingerModeObservers {
diff --git a/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogImpl.java b/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogImpl.java
index 6219e4d..aafa16f 100644
--- a/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogImpl.java
+++ b/packages/SystemUI/src/com/android/systemui/volume/VolumeDialogImpl.java
@@ -1333,21 +1333,30 @@
 
         if (!isServiceComponentEnabled) return;
 
-        updateCaptionsIcon();
+        checkEnabledStateForCaptionsIconUpdate();
         if (fromTooltip) showCaptionsTooltip();
     }
 
-    private void updateCaptionsIcon() {
-        boolean captionsEnabled = mController.areCaptionsEnabled();
-        if (mODICaptionsIcon.getCaptionsEnabled() != captionsEnabled) {
-            mHandler.post(mODICaptionsIcon.setCaptionsEnabled(captionsEnabled));
+    private void updateCaptionsEnabledH(boolean isCaptionsEnabled, boolean checkForSwitchState) {
+        if (checkForSwitchState) {
+            mController.setCaptionsEnabledState(!isCaptionsEnabled);
+        } else {
+            updateCaptionsIcon(isCaptionsEnabled);
+        }
+    }
+
+    private void checkEnabledStateForCaptionsIconUpdate() {
+        mController.getCaptionsEnabledState(false);
+    }
+
+    private void updateCaptionsIcon(boolean isCaptionsEnabled) {
+        if (mODICaptionsIcon.getCaptionsEnabled() != isCaptionsEnabled) {
+            mHandler.post(mODICaptionsIcon.setCaptionsEnabled(isCaptionsEnabled));
         }
     }
 
     private void onCaptionIconClicked() {
-        boolean isEnabled = mController.areCaptionsEnabled();
-        mController.setCaptionsEnabled(!isEnabled);
-        updateCaptionsIcon();
+        mController.getCaptionsEnabledState(true);
     }
 
     private void incrementManualToggleCount() {
@@ -2363,7 +2372,6 @@
             } else {
                 updateRowsH(activeRow);
             }
-
         }
 
         @Override
@@ -2371,6 +2379,11 @@
                 Boolean isComponentEnabled, Boolean fromTooltip) {
             updateODICaptionsH(isComponentEnabled, fromTooltip);
         }
+
+        @Override
+        public void onCaptionEnabledStateChanged(Boolean isEnabled, Boolean checkForSwitchState) {
+            updateCaptionsEnabledH(isEnabled, checkForSwitchState);
+        }
     };
 
     @VisibleForTesting void onPostureChanged(int posture) {
diff --git a/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogControllerImplTest.java b/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogControllerImplTest.java
index 0663004..69d7586 100644
--- a/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogControllerImplTest.java
+++ b/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogControllerImplTest.java
@@ -40,7 +40,6 @@
 import android.testing.AndroidTestingRunner;
 import android.testing.TestableLooper;
 import android.view.accessibility.AccessibilityManager;
-import android.view.accessibility.CaptioningManager;
 
 import androidx.test.filters.SmallTest;
 
@@ -64,6 +63,8 @@
 import org.mockito.Mock;
 import org.mockito.MockitoAnnotations;
 
+import java.util.concurrent.Executor;
+
 @RunWith(AndroidTestingRunner.class)
 @SmallTest
 @TestableLooper.RunWithLooper
@@ -96,8 +97,6 @@
     @Mock
     private WakefulnessLifecycle mWakefullnessLifcycle;
     @Mock
-    private CaptioningManager mCaptioningManager;
-    @Mock
     private KeyguardManager mKeyguardManager;
     @Mock
     private ActivityManager mActivityManager;
@@ -117,6 +116,7 @@
         when(mRingerModeLiveData.getValue()).thenReturn(-1);
         when(mRingerModeInternalLiveData.getValue()).thenReturn(-1);
         when(mUserTracker.getUserId()).thenReturn(ActivityManager.getCurrentUser());
+        when(mUserTracker.getUserContext()).thenReturn(mContext);
         // Enable group volume adjustments
         mContext.getOrCreateTestableResources().addOverride(
                 com.android.internal.R.bool.config_volumeAdjustmentForRemoteGroupSessions,
@@ -127,7 +127,7 @@
         mVolumeController = new TestableVolumeDialogControllerImpl(mContext,
                 mBroadcastDispatcher, mRingerModeTracker, mThreadFactory, mAudioManager,
                 mNotificationManager, mVibrator, mIAudioService, mAccessibilityManager,
-                mPackageManager, mWakefullnessLifcycle, mCaptioningManager, mKeyguardManager,
+                mPackageManager, mWakefullnessLifcycle, mKeyguardManager,
                 mActivityManager, mUserTracker, mDumpManager, mCallback);
         mVolumeController.setEnableDialogs(true, true);
     }
@@ -219,6 +219,11 @@
         verify(mRingerModeInternalLiveData).observeForever(any());
     }
 
+    @Test
+    public void testAddCallbackWithUserTracker() {
+        verify(mUserTracker).addCallback(any(UserTracker.Callback.class), any(Executor.class));
+    }
+
     static class TestableVolumeDialogControllerImpl extends VolumeDialogControllerImpl {
         private final WakefulnessLifecycle.Observer mWakefullessLifecycleObserver;
 
@@ -234,7 +239,6 @@
                 AccessibilityManager accessibilityManager,
                 PackageManager packageManager,
                 WakefulnessLifecycle wakefulnessLifecycle,
-                CaptioningManager captioningManager,
                 KeyguardManager keyguardManager,
                 ActivityManager activityManager,
                 UserTracker userTracker,
@@ -242,7 +246,7 @@
                 C callback) {
             super(context, broadcastDispatcher, ringerModeTracker, theadFactory, audioManager,
                     notificationManager, optionalVibrator, iAudioService, accessibilityManager,
-                    packageManager, wakefulnessLifecycle, captioningManager, keyguardManager,
+                    packageManager, wakefulnessLifecycle, keyguardManager,
                     activityManager, userTracker, dumpManager);
             mCallbacks = callback;
 
diff --git a/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogImplTest.java b/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogImplTest.java
index fa18e57..2828eb2 100644
--- a/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogImplTest.java
+++ b/packages/SystemUI/tests/src/com/android/systemui/volume/VolumeDialogImplTest.java
@@ -31,6 +31,7 @@
 
 import static org.junit.Assume.assumeNotNull;
 import static org.mockito.ArgumentMatchers.any;
+import static org.mockito.ArgumentMatchers.eq;
 import static org.mockito.Mockito.mock;
 import static org.mockito.Mockito.never;
 import static org.mockito.Mockito.reset;
@@ -93,6 +94,8 @@
     View mDrawerVibrate;
     View mDrawerMute;
     View mDrawerNormal;
+    CaptionsToggleImageButton mODICaptionsIcon;
+
     private TestableLooper mTestableLooper;
     private ConfigurationController mConfigurationController;
     private int mOriginalOrientation;
@@ -180,6 +183,7 @@
         mDrawerVibrate = mDrawerContainer.findViewById(R.id.volume_drawer_vibrate);
         mDrawerMute = mDrawerContainer.findViewById(R.id.volume_drawer_mute);
         mDrawerNormal = mDrawerContainer.findViewById(R.id.volume_drawer_normal);
+        mODICaptionsIcon = mDialog.getDialogView().findViewById(R.id.odi_captions_icon);
 
         Prefs.putInt(mContext,
                 Prefs.Key.SEEN_RINGER_GUIDANCE_COUNT,
@@ -688,6 +692,28 @@
         assertRingerContainerDescribesItsState(RINGER_MODE_VIBRATE, RingerDrawerState.CLOSE);
     }
 
+    @Test
+    public void testOnCaptionEnabledStateChanged_checkBeforeSwitchTrue_setCaptionsEnabledState() {
+        ArgumentCaptor<VolumeDialogController.Callbacks> controllerCallbackCapture =
+                ArgumentCaptor.forClass(VolumeDialogController.Callbacks.class);
+        verify(mVolumeDialogController).addCallback(controllerCallbackCapture.capture(), any());
+        VolumeDialogController.Callbacks callbacks = controllerCallbackCapture.getValue();
+
+        callbacks.onCaptionEnabledStateChanged(true, true);
+        verify(mVolumeDialogController).setCaptionsEnabledState(eq(false));
+    }
+
+    @Test
+    public void testOnCaptionEnabledStateChanged_checkBeforeSwitchFalse_getCaptionsEnabledTrue() {
+        ArgumentCaptor<VolumeDialogController.Callbacks> controllerCallbackCapture =
+                ArgumentCaptor.forClass(VolumeDialogController.Callbacks.class);
+        verify(mVolumeDialogController).addCallback(controllerCallbackCapture.capture(), any());
+        VolumeDialogController.Callbacks callbacks = controllerCallbackCapture.getValue();
+
+        callbacks.onCaptionEnabledStateChanged(true, false);
+        assertTrue(mODICaptionsIcon.getCaptionsEnabled());
+    }
+
     /**
      * The content description should include ringer state, and the correct one.
      */